{"id":1333,"date":"2024-05-11T21:33:01","date_gmt":"2024-05-12T07:33:01","guid":{"rendered":"https:\/\/bluewrenshuttle.com.au\/?page_id=1333"},"modified":"2024-05-12T21:18:34","modified_gmt":"2024-05-13T07:18:34","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/bluewrenshuttle.com.au\/index.php\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p><style>\/*! elementor - v3.21.0 - 08-05-2024 *\/<br \/>\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><\/p>\n<h1>Wedding Transfers<\/h1>\n\n\n<ol class=\"wp-block-list\">\n<li>Bookings and Payments<br>Booking enquiries can be made by phone: 0421 357 804, email:<br>twesthorpe@bluewrenshuttle.com.au or via our website: https:\/\/bluewrenshuttle.com.au.<br>To secure the booking, an invoice will be sent to you via email requesting a 50% deposit.<br>The booking will be confirmed upon payment of the deposit. Payment can be made by<br>credit card or bank transfer. This is a minimum payment to hold your booking, and it may<br>not be refundable as per clause 2.<br>Full payment of the balance of the booking is required 6 weeks prior to the event, with a<br>confirmation of numbers. If the final payment is not received by this time, we will consider<br>the booking cancelled without a refund of the deposit.<br>All prices are in Australian currency (AUD) and include goods and services tax (GST).<\/li>\n\n\n\n<li>Cancellations<br>Cancellations after a deposit has been paid but outside 6 weeks of the date of the event,<br>you will be offered a refund, less a charge of 10% of the deposit.<br>In the event of Blue Wren Shuttle Service cancelling a booking due to unforeseen<br>circumstances or force majeure then your deposit will be returned in full.<\/li>\n\n\n\n<li>Our service<br>Please note, for all wedding transfer bookings the bridal party will get preference. The<br>bridal party includes the bride, groom, groomsmen, bridesmaids, matrons of honour, flower<br>girls and page boys.<br>On the day of the wedding, we will pick you up from your specified address as per the<br>booking request. Passengers must be present five minutes prior to our departure time in<br>order to adhere to your itinerary in a timely manner. Our vehicles will leave 5 minutes after<br>the scheduled pick-up time from your pick-up point.<br>Changes to the itinerary can be accommodated up to 7 days before the date of the<br>booking.<\/li>\n\n\n\n<li>Our service area<br>Local transfers include travel to Heathcote, Bendigo, Seymour, Avenel, Nagambie,<br>Kirwans Bridge, Murchison, Yea, Trawool, Tallarook, Broadford, Kilmore, and<br>Puckapunyal.<br>Transfers outside a 50km radius of the Heathcote Visitor Information Centre include<br>Wandong, Euroa, Shepparton, Wallan and Craigieburn. These transfers attract an extra<br>charge, and the number of passengers must be a minimum of 4 people.<\/li>\n\n\n\n<li>Our Vehicles and Drivers<br>Currently, we have 2 buses that each carries 10 passengers, 1 bus that carries 13<br>passengers and a car that carries 6 passengers.<br>Our drivers are experienced, trained, fully across safety regulations and have first aid<br>certificates.<br>Our vehicles are professionally maintained for safety and comfort.<\/li>\n\n\n\n<li>Adhering to the itinerary<br>If your group causes a time delay and does not follow the times set out on the agreed<br>itinerary, you may be charged $90.00 per hour, charged in 1-hour blocks for any over time<br>at the end of your day.<br>If a delay is caused by us, then an alternative booking arrangements will be made with you<br>in a timely manner.<\/li>\n\n\n\n<li>Drunk and Disorderly Behaviour<br>Intoxicated, disruptive persons, including members of the bridal party, causing a nuisance<br>will not be tolerated by Blue Wren Shuttle Service. We reserve the right to refuse any drunk<br>or disorderly passenger entry to our vehicles. No refunds will be given to the offending<br>customer under any circumstances.<br>Any damage caused by unruly behaviour that requires repair or excessive cleaning of our<br>vehicles will incur a cost. The cost for damage will be equal to the cost we incur for repairs.<br>Cleaning required for spillages or mishaps will include a cleaning fee of $150. This fee will<br>be charged at the end of the booking to the person who made the booking.<\/li>\n\n\n\n<li>Minor Children Protocols<br>All children using our services must be accompanied by a paying adult. For children 7<br>years and younger, the responsible adult must provide and fit the correct age-appropriate<br>child\u2019s seat in the vehicle. Blue Wren Shuttle Service will not take any responsibility for<br>the provision or fitting of child safety restraints.<\/li>\n\n\n\n<li>Complaints<br>All passenger complaints must be made in writing within 48 hours after the event and<br>addressed to Blue Wren Shuttle Service, 42 Walker Road, Heathcote, VIC 3532. You will<br>receive a response in writing within five business days of receipt of the complaint.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Winery, Brewery &amp; Country Pub Tours<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Bookings and Payments<br>Booking enquiries can be made by phone 0421 357 804, email<br>twesthorpe@bluewrenshuttle.com.au or via our website https:\/\/bluewrenshuttle.com.au.<br>Full payment is due at the time of booking. Payment can be made by credit card or bank<br>transfer.<br>All prices are in Australian currency (AUD) and include goods and services tax (GST).<\/li>\n\n\n\n<li>Cancellations<br>Cancellations or a change in numbers can be made 14 days prior to date of the tour, for a<br>refund. If you wish to change the date of the tour, a new booking will be made if the venue<br>has availability.<br>In the event of Blue Wren Shuttle Service cancelling a tour due to unforeseen<br>circumstances or force majeure then your deposit will be returned in full.<\/li>\n\n\n\n<li>Our service<br>Depending on the type of tour and the date you have chosen, we will compile a<br>personalised itinerary for you based upon what we consider the best venues that are<br>available for your group size as well as what venues are available for group bookings on<br>that particular day. Some of the small boutique wineries\/breweries open by appointment<br>only or just on weekends.<br>Changes to the itinerary can be accommodated up to 7 days of the date of the tour as far<br>as practicable.<\/li>\n\n\n\n<li>Our service area<br>Local tours include travel to Heathcote, Bendigo, Seymour, Avenel, Nagambie, Kirwans<br>Bridge, Murchison, Trawool, Yea, Tallarook, Broadford, Kilmore, and Puckapunyal.<br>Tours outside a 50km radius of the Heathcote Visitor Information Centre include Wandong,<br>Euroa, Shepparton, Wallan and Craigieburn. These tours attract an extra charge, and the<br>number of passengers must be a minimum of 4 people.<\/li>\n\n\n\n<li>Our Vehicles and Drivers<br>Currently, we have 2 buses that each carries 10 passengers, 1 bus that carries 13<br>passengers and a car that carries 6 passengers.<br>Our drivers are experienced, trained, fully across safety regulations and have first aid<br>certificates.<br>Our vehicles are professionally maintained for safety and comfort.<\/li>\n\n\n\n<li>The day of your booking<br>We will pick you up from your specified address as per the booking request. Passengers<br>must be present 5 minutes prior to our departure time from the accommodation and the<br>venues in order to adhere to your itinerary in a timely manner. Our buses will leave 5<br>minutes after the scheduled pick-up time.<br>Tours run from 9:30am until 5:30pm.<\/li>\n\n\n\n<li>Adhering to the itinerary<br>Each venue is booked for a certain period of time of approximately 1 hour and 15 minutes<br>for tastings and 1.5 -2 hours for lunch.<br>If your group causes a time delay and your tour does not follow the times set out on the<br>itinerary, you may be held liable for the loss of income due to the delay.<br>If a delay is caused by us, then an alternative booking arrangements will be made with you<br>in a timely manner.<\/li>\n\n\n\n<li>Drunk and Disorderly Behaviour<br>Intoxicated, disruptive persons causing a nuisance will not be tolerated by Blue Wren<br>Shuttle Service. We reserve the right to refuse any drunk or disorderly passenger entry to<br>our vehicles. No refunds will be given to the offending customer under any circumstances.<br>Any damage caused by unruly behaviour that requires repair or excessive cleaning of our<br>vehicles will incur a cost. The cost for damage will be equal to the cost we incur for repairs.<br>Cleaning required for spillages or mishaps will include a cleaning fee of $150. This fee<br>will be charged at the end of the booking to the person who made the booking.<\/li>\n\n\n\n<li>Minor Children Protocols<br>All children using our services must be accompanied by a paying adult. For children 7<br>years and younger, the responsible adult must provide and fit the correct age-appropriate<br>child\u2019s seat in the vehicle. Blue Wren Shuttle Service will not take any responsibility for<br>the provision or fitting of child safety restraints.<\/li>\n\n\n\n<li>Complaints<br>All passenger complaints must be made in writing within 48 hours after the event and<br>addressed to Blue Wren Shuttle Service, 42 Walker Road, Heathcote, VIC 3532. You will<br>receive a response in writing within five business days of receipt of the complaint.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Wedding Transfers Winery, Brewery &amp; Country Pub Tours<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1333","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=1333"}],"version-history":[{"count":5,"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1333\/revisions"}],"predecessor-version":[{"id":1348,"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1333\/revisions\/1348"}],"wp:attachment":[{"href":"https:\/\/bluewrenshuttle.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=1333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}